Job Description

Job Description

Job Description

We are offering a permanent employment opportunity for an Patient Care Coordinator in the healthcare industry, based in Minneapolis, Minnesota. The chosen candidate will play a crucial role in supporting patient care delivery through efficient scheduling, insurance verification and providing support services. This role involves ensuring patients are fully prepared for their visits and maintaining provider schedule accuracy.

Responsibilities:

• Ensure patient-provider interactions are successful by preparing patients for their visits.

• Manage provider schedules meticulously, matching patient needs to appointments across continuum.

• Strictly adhere to multidisciplinary standardized scheduling protocols for providers and supporting care teams.

• Maintain expertise in provider care team procedural and ancillary schedules, aligning patient needs with services offered.

• Interpret multidisciplinary protocols for complex scheduling in multiple modalities.

• Utilize virtual patient support services effectively for pre-visit requirements, prior authorizations, insurance/billing, etc.

• Conduct outbound communication for scheduling follow-up appointments or closing care gaps.

• Ensure revenue cycle integrity by updating/verifying all needs related to revisit questionnaires, labs, ancillary testing, contact info, demographic info, insurance information, and MyChart and video visit capabilities.

• Connect patients to other services as needed/anticipated (social, financial, billing, clinical, etc).

• Take concise phone messages and route to appropriate staff or provider when immediate resolution cannot be completed.

• Work effectively with scheduling reports, registries, and work queues in EMR and payer generated reports to meet system needs.

• Provide patients with accurate information about any questions or concerns they might have in regards to their healthcare experience.

• Proficiency in Customer Service, acting as the primary point of contact for patients and providing exceptional assistance
• Excellent Communication and Communication Skills, both written and verbal, for effective interaction with patients, healthcare professionals, and office staff
• Familiarity with general Office Functions, including filing, data entry, and reception duties
• Experience in Training staff members and ensuring adherence to office policies and procedures
• Knowledge of Healthcare Policies and the ability to implement them in daily operations
• Ability to Schedule Appointments efficiently, managing patient flow and reducing waiting times
• Commitment to Quality and Scheduling, ensuring all tasks are completed accurately and in a timely manner
• Understanding of Insurance procedures, including processing claims and Insurance Verifications
• Competence in using About Time software for efficient time management
• Proficient Internet user for research and communication purposes
• Experience in Billing processes, including the preparation, submission, and follow-up of patient bills
• Ability to Perform Ad Hoc Financial tasks, such as budget management and financial reporting
• Familiarity with Clinical Trial Operations, including patient recruitment and data collection
• Experience in Video conferencing and other digital communication tools
• Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint
• Familiarity with HealthCare.gov policies and procedures
• Ability to coordinate with Appropriate Personnel to ensure smooth office operations
• Knowledge of Health Care industry trends and a commitment to continuous learning
• Ability to drive Innovation and implement new processes for improved patient care
• Understanding of Offshore medical practices and international healthcare standards
• Knowledge of Medical Terminology and the ability to use it in communication with healthcare professionals
• Experience in a Medical Office setting, with a focus on patient care coordination

Job Tags

Permanent employment, Immediate start, Remote job, Offshore,

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