Job Description

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

The Food Safety and Quality Manager for Manufacturing is responsible for all supporting food safety and quality assurance related internal audits in adherence with regulatory standards. The position supervises and supports the salaried Food Safety and Quality Associate Managers/Supervisors. Additionally, the position supports in developing, implementing, and managing food safety and quality control systems designed to ensure compliance with internal and regulatory requirements.

Essential Functions

• Oversee the food safety quality system by coordinating cross functional departments and sites to achieve food safety and quality objectives with production procedures in cooperation with other managers to maximize compliance, product reliability and minimize costs


• Create and manage the HACCP processes.


• Create and manage the SQF program.


• Conducting a management review of the food safety & HACCP system.


• Ensure a high level of internal and external customer service. Supports investigating (and correct) internal issues and complaints relating to food safety and quality.


• Supports managing the department engaged in inspection and testing activities to ensure high productivity and high technical integrity.


• Performing internal audits.


• Develop, motivate, engage, coach, and inspire a team of FSQ Associate Managers and supervisors, creating a positive team dynamic that encourages all employees to provide feedback and drive change from within


• Maintain accurate documentation regarding GMPs, HACCP, Holds, Calibration and any other FSQA requirements.


• Coach and train FSQ Associate Manager/Supervisors to follow company procedures and processes.


• Evaluate team productivity and accomplishments.


• Supports and addresses nonconformities from previous internal and external audits, following up on and closing preventive and corrective action requests.


• Interact with vendors and procurement to ensure food safety/quality of all purchased parts.


• Supports in creating, documenting, and implementing inspection criteria and procedures.


• Drive KPI improvements through a structured approach for continuous improvement.


• Support design, development, and implementation of food safety and quality control training programs.


• Provide and oversee inspection activity for products throughout the production cycle.


• Initiates RCA investigations, execute the RCA reporting and following up on and closing pending preventive and corrective action requests.


• Supports ensuring that organizational systems and training is in place.


• Support administering document control and configuration management system.


• Assisting the management team and providing FSQ support as necessary.


• Provide all employees with the necessary tools, proper training, and corrective direction.


• Understand and enforce requirements of SQF Quality Code and ensure that all staff is aware of their responsibilities / accountability as it relates to the SQF Quality Code

Competencies

• Leadership: Train and develop a large group of salaried and hourly employees


• Performance Management: for assigned production lines.


• Problem Solving/Analysis


• Results Driven


• Communication Proficiency: speak to employees with tact and diplomacy.


• Time Management: Tracking/monitoring production and maintaining productivity.


• Technical Capacity: Computer literacy to input information into the computer. Microsoft Office, Google sheets, Slack, and Warehouse management system (WMS) software.


• Learning Orientation: Able to take direction and relay information to employees.


• Successful completion of the Food Safety Manager certification course within year of employment.

Required Education and Experience

• A Bachelors degree in Engineering, Food Science, Biology, Management or other relevant subjects


• At least 5 years of work experience in quality assurance should be combined with a demonstrated track-record of accomplishments as an FSQA leader, and with satisfying customers in technology-driven, developing companies.


• Extensive knowledge of principles and applications of FSQA programs including GMP, HACCP, Sanitation, Continuous Improvement


• Experience leading a team of managers, coaching and training the team.


• Strong attention to detail and data driven mindset.


• Up-to-date knowledge on FDA and GFSI guidelines


• SQF practitioner and/or experience with SQF


• Food Safety Manager certification a plus


• Bilingual in Spanish is a plus

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#factor #JD1008

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Companys commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn .

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com



• APAC: APACaccommodations@hellofresh.com



• United States: USCandidateAccommodations@hellofresh.com



• Canada: CAaccommodations@hellofresh.com

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