Date posted: 11.08.2024 Requisition Number: 2024-42529 Business unit: Community Solutions Location: Charlotte, North Carolina Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SRT100
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.08/hour or $53,623 annually. Top performers can earn $77,300, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
JOB SUMMARY
The Business Retention Representative maximizes customer and revenue retention via inbound and outbound telephone calls from and to commercial customers requesting Disconnect/Downgrade of service while attempting to retain and grow their business.
MAJOR DUTIES AND RESPONSIBILITIES
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Required Education
High school diploma or equivalent
Required Related Work Experience and Number of Years
B2B, Customer Service / Telephone sales experience - 3
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Proven sales level knowledge of complex services (Hosted Voice, Cloud Services) is preferred
Preferred Related Work Experience and Number of Years
WORKING CONDITIONS
Office environment
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SRT100 2024-42529 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture....collective-bargaining agreements. Conduct corrective actions related to performance. Maintain proactive communication with the Senior Director as to any critical situations or issues. Support the Director of Veterinary Services in handling any adverse client or patient...
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