Job Description
RENAULT WINERY RESORT is an EEO employer - M/F/Vets/Disabled
Benefits: At VIVMEE Hospitality we believe our teammates are the most important investment we can ever make. Benefits of this role include: career advancement opportunities, a positive/growth mindset work culture, free golf, health benefits, 401K, company purchased life-insurance, discounts on VIVMEE resort stays, merchandise, and meals. MOST IMPORTANTLY, we offer a community of teammates just like you. We seek to only attract: positive, driven, and caring teammates who already live by their own code of standards in alignment with our VIVMEE Virtues. We believe this positive culture is the greatest benefit our team can offer to new teammates. You will be welcomed here!
Summary of the Role and Responsibilities: The Venue Coordinator is a pivotal role that will be responsible for delivering the quality, exceptional service, and profitability of Renault Winery Resort's premium catering business. As a member of Renault's leadership team, the Venue Coordinator will lead all aspects of event planning and execution from Sales transition to the post-event follow up, including but not limited to, attending tasting events, selling event enhancements, conducting detail meetings, client and vendor correspondence, compiling and generating BEOs, communicating all event needs to the appropriate departments.
In addition, the Venue Coordinator will oversee the set up and operations of all assigned events on property, careful facilities management and maintenance, consistent inventory management, and supporting FOH training and mentoring efforts. The Venue Coordinator will be relied upon to model our core value of servant leadership and to teach the VIVMEE Virtues of Joy, Humility, and Ministry. This role will have a prominent leadership role within Renault and will have opportunities to participate in training at other VIVMEE properties as required.
Event Quality & Guest Delight: - Possess exceptional attention to detail and an eye for design.
- Manage all weddings onsite at Renault from after the booking phase is complete by the Wedding Sales Team to the full day of wedding execution.
- Be onsite for all weddings you are responsible for managing from start to finish, acting as the lead for the wedding, overseeing that the couples' vision and wishes are executed at a high level.
- Answer all questions from couples leading up to their wedding date via email, including but not limited to, vendor recommendations, hotel room blocks, onsite amenities, etc.
- Coordinate all details leading up to and including the day of event including planning of wedding timeline, vendor load-in/out and vendor requirements (table needs, vendor meals etc.), floor plan creation, final menu adjustments and enhancements, ceremony details and more.
- Host planning meeting with the couple to review overall wedding vision and select package upgrades.
- Host final walk-through and planning meeting with couples 60 days out from wedding date to review and confirm all final wedding details.
- Lead and inspect the establishment of new catering design standards in the presentation of all food, decor, and signage. It must be set up in a way that exceeds the design aesthetic expectations of our guests and at a level that establishes VIVMEE as the premier wedding event destination professional organization.
- Build rapport and establish trust with clients and guests; ensure clients and guests feel welcome and are given prompt, friendly, and courteous service.
- Model and communicate the VIVMEE Mission, Virtues and Values.
- Follow up with any client or guest complaints and ensure full resolution.
- Solicit and review client, guest and manager feedback.
- Stay current on all wedding and event trends to remain competitive within the event industry and ensure continuous improvement.
- Ensure events are executed at the highest standards set by protocol.
- Ensure that safety and security procedures are followed.
- Works as a strong team with the Sales Managers to ensure a smooth transition and planning process for all couples booking at Renault.
- Schedule and confirm selections for all wedding tasting events with Director of Catering Operations, Assistant Director of Catering Operations and Executive Chef and Executive Sous Chef. (For Tasting Events)
- Coordinate with SalesTeam for Tasting Events.
Leadership & Mentorship: - Schedule Wedding Assistants
- Oversee day of Wedding Venue Assistant who will be onsite to assist Wedding Venue Coordinator with all set-up and breakdown of weddings.
- Oversee Event Supervisors, Bar Staff and FOH on event day to ensure seamless event performance.
- Work in coordination with culinary to ensure proper set up and execution of all culinary deliverables, especially timeline adherence and special request food items.
- Assist with training and mentoring FOH team members and new Venue Coordinators when necessary.
- Provide superior leadership, team building and mentoring to the catering team
- Facilitate a safe work environment.
- Follow all standard operating procedures (SOPs)
Financial Business Unit Ownership: - Upsell and manage ordering all rental enhancements and upgrades, including but not limited to, linen, plateware, flatware, glassware, and charger upgrades.
- Participate in weekly Group Impact Meetings, addressing issues and concerns for stakeholder groups relative to the wedding segment.
- Ensure proper care and use of all designated catering inventory and equipment.
- Develop and oversee vendor relationships and vendor contract pricing negotiations (working with procurement manager)
Facilities Oversight:
- Update BEO documents created by Wedding Sales Managers on CRM software to include new requests from the couple including rental and menu enhancements and upgrades.
- Prepare final BEO's and floor plan for distribution to the Catering Team. Communicate and confirm any event changes with the appropriate staff.
- Works closely with the Director of Catering and Assistant Director of Catering Operations to ensure a smooth day of execution of clients wishes as they relate to food and beverage.
- Inspect what we expect by conducting walk-throughs with Venue Coordinators, Catering Manager and facilities to monitor repairs and schedule general maintenance.
- Follow up with the Assistant Director of Catering Operations and facilities to ensure timely repairs are made and maintenance is conducted prior to event days.
Other Responsibilities
- Must be able to lift at least 25 pounds.
- Must be very flexible with your schedule - regular weekend work required.
- Attend regional bridal shows and networking events.
Job Qualifications: - Bachelor's Degree preferred and a minimum of 2 years in a supervisory/management role within the hospitality industry
- Must have a minimum 3 years in progressive leadership roles within the hospitality industry, in lieu of degree
- Demonstrated success in creating creative and practical solutions to increase employee productivity and maximize profitability
- An exceptional "eye" for detail of event execution, hospitality culture, venue conditions and required human capital skill sets
- Possess financial acumen that enables the ability to interpret financial and operating reports and plan/ budget w financial staff
- An effective communicator with excellent written and verbal skills for client, employee, vendor interactions
- The ability to coach, teach and lead a multidisciplinary banquet team leaders and staff through challenging environments and change management
- A decisive leader with outstanding organizational skills and requisite system skills
- A collaborator with other leadership teams to optimize client experience, productivity, and financial results
- Proficient in excel
- Great planning and project management skills
- Proven ability to negotiate contracts
About Renault: Renault Winery Resort is a National Treasure with a history and reputation that extends across America and reaches back in time to its 1864 founding. Renault is the prototype of all current and future VIVMEE Resorts. Renault offers numerous ways for guests to experience connection. We have curated culinary experiences, wine tasting events, luxurious guest rooms, hands on workshops, music events, festivals, golf, and connection with nature. Our Catering & Events are central to our entire business operation. We especially cherish the trust that guests and families invest in us to deliver on their holistic event experience.
The culture at Renault Winery Resort is built on our shared core VIVMEE Virtues of: JOY, HUMILITY, & MINISTRY. JOY means that we are a true team made up of teammates who sincerely enjoy serving others and winning together. For us HUMILITY means that we recognize the infinite dignity of each other (both team members & guests) and that we seek to be helpful to everyone no matter what is asked. Additionally, we are not afraid to ask for help or admit when we make a mistake. Our version of MINISTRY means we want our hospitality to become a true gift for our guests. We have the power to transform our duties from merely a task to be completed into a means to show love for our guests. We believe this power of intentionality has the capacity to revive the souls of our guests and our team. We hire, fire, reward, and praise our team members based on these characteristics, so it is essential that candidates are inspired to grow in these VIVMEE virtues in order to be a part of this wonderful team.
Disclaimer "This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."
Renault Winery Resort & Golf is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Renault may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer. Please visit our careers page to see more job opportunities. RENAULT WINERY RESORT
Job Tags
Price work, Contract work, Flexible hours,