Training Coordinator Job at Themesoft Inc., Troy, MI

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  • Themesoft Inc.
  • Troy, MI

Job Description

Job Role: Training Coordinator

Location: Dearborn, MI (50 Kirts Blvd Troy, MI office)

Type: Onsite

Job Description/About the job/Your Role

  • As a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements.
  • Monitor Software Support Hotline related dashboards
  • Participate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessions
  • Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
  • Train Level 1 PreAssessment Agents based on client’s training material
  • Oversight of training Needs for additional development of Training requirements
  • Lead Teaming sessions
  • Conduct 1:1 training when needed with individual Level 1 agents

Qualifications

  • Any Graduate (3-4 years course)
  • 5+ years of experience in mentoring, coaching and training
  • Proficiency in automotive hardware and software systems with its functionality is preferred
  • Experience in working and managing communications, with multiple cross-functional teams/stakeholders

Job Tags

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