Training & Development Manager - ESO Job at Quest Diagnostics Incorporated, Chantilly, Loudoun County, VA

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  • Quest Diagnostics Incorporated
  • Chantilly, Loudoun County, VA

Job Description

The Manager, Training & Development role is responsible for the successful coordination, implementation and harmonization of new processes, tasks and technology/database roll outs in Esoteric Specimen Management, across multiple sites.

  • Work with the NLO & ETLO teams in developing a training program to better standardize and align with the regions.
  • In collaboration with local QA and MOQ, maintain regulatory and compliance requirements for governing bodies.
  • Provide continuous coaching and development of our trainers, who are the first impression for our new hires.
  • Develop people and QA metrics to track success of training program and trainers (leading and lagging metrics).
  • Implement a formal feedback tool to get feedback from our trainees about our trainers, which can then be tied back to performance reviews.
  • Support the professional learning & development of trainers to include facilitation, instructional design, development, delivery, and project management skills.
  • Successful project management and training for EBU Specimen Management system conversions.
  • Provide on-site business unit support throughout system conversion.
  • Facilitate resolution of problems, which arise during the training, Parallel Testing and system conversion.
  • Advise departmental and site leadershipon opportunities for replicating best practices where gaps are observed.
  • Partner with QMS, Managers and Supervisors to proactively identify scenarios impacting quality and address through learning and development solutions.
  • Provide guidance to managers, supervisors and employees on development plans, including access to resources to support development.
  • Develop contemporary learning channels for virtual, just in time, and knowledge management systems.
  • Develop and follow comprehensive project plans:
    • Establish goals, accountabilities, action steps, milestones and timelines for Learning & Development Projects.
    • Manage multiple projects and priorities from start-to-finish to achieve project goals, and
    • Prepare and submit project updates and, as needed, recovery plans.
  • Develop and implement Specimen Management Learning & Development Roadmaps
    • Partner with internal/external communities of practice to identify opportunities to leverage existing/emerging technologies at low to no-cost.
    • Conduct on-going research into best practices in Learning/Training technologies and identify opportunities to increase utilization of training.
    • Research best-practices in learning/training to recommend/implement efficiencies, including on-going development and up-skilling of Training team.
  • Build and maintain Learning Dashboard and Metrics
    • Dashboard to provide visibility to upcoming changes/training and provide on-going communication to Managers, Supervisors.
    • Metrics to drive utilization and improvements.
  • All other duties as assigned.

QUALIFICATIONS

Required Work Experience:

  • Minimum 8 years of laboratory experience
  • At least 4 years of direct supervisory experience in a clinical or anatomical pathology laboratory
  • Familiarity and experience with Project Management approaches, tools and project lifecycles
  • Experience driving technology solutions to increase efficiency and reduce cycle times/time to productivity

Preferred Work Experience:

  • N/A

Physical and Mental Requirements:

  • N/A

Knowledge:

  • Process Management
  • Lean/Continuous Improvement

Skills:

  • Demonstrated strong customer service orientation and interpersonal communication skills.
  • Customer Focus
  • Business Acumen
  • Collaboration
  • Learning Agility
  • Drive for Results
  • Problem Solving
  • Interpersonal Savvy
EDUCATION
Bachelor's Degree
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Job Tags

Traineeship, Work experience placement, Local area, Remote job,

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