Job Description

Job Description

Job Description

Description:

The Training and Development Manager designs, implements, and oversees comprehensive training programs that align with our company's strategic goals and enhance employee performance. This position will collaborate with leadership to identify training needs and develop training programs and initiatives. The Training and development Manager will ensure training is executed across the organization at all times.

Essential Job Functions:

Training

• Develop and maintain training matrices for all dental technicians
• Create standardized training plans and career paths for dental technicians at all levels
• Establish and maintain standardized training procedures across all departments
• Ensure consistency in training delivery and content
• Collaborate with department heads to identify skill gaps and create targeted development plans
• Coordinate with a team of on-the-job trainers and coordinate with external training providers

Learning Management System:

• Develop and maintain training materials, including e-learning content for technical skills
• Administer and optimize the company's LMS
• Develop and curate engaging e-learning content
• Ensure all employees have appropriate access and can navigate the LMS effectively
• Use LMS data to track progress, completion rates, and identify areas for improvement
• Stay updated on LMS trends and recommend upgrades or changes as needed

Leadership Development:

• Design and facilitate leadership development programs
• With the HR Director, create and administer ongoing Leadership Development content and sessions
• Work with the HR Director and Executive Leaders to identify high-potential employees and create growth opportunities

Standard Operating Procedures (SOPs) and Visual Standards

• Collaborate with department heads to develop and update SOPs
• Create visual aids and standards to support training initiatives
• Develop and maintain Standard Operating Procedures (SOPs) for all laboratory processes
• Establish and update Visual Standards for dental prosthetics quality assurance

Tracking and Measuring Success

• Implement systems for training requests, tracking, completion and effectiveness
• Analyze training metrics and provide regular reports on program outcomes
• Evaluate the effectiveness of training programs and make data-driven improvements

Vendor Partnerships

• Identify and collaborate with external training vendors when necessary
• Manage vendor relationships and ensure quality of outsourced training
• Partner with dental lab equipment and material vendors to coordinate product-specific training

• Bachelor's degree in Human Resources, Business Administration, or related field
• 5+ years of experience in training and development
• Strong knowledge of adult learning principles and instructional design methodologies
• Excellent presentation and facilitation skills
• Proficiency in e-learning authoring tools and learning management systems (LMS)
• Outstanding organizational and project management abilities
• Excellent interpersonal and communication skills
• CPLP or other relevant professional certification is a plus

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