Job Description

Store General Manager - San Diego, Inland Empire Area

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

The General Manager (GM) is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health and proper care of all animals. The GM leads a team of store department managers and is accountable for all aspects of managing a single retail store, including all in-store services. This leader drives his/her business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), process (standard operating procedures and policies), which will result in overall profitability. The GM must exercise discretion and independent judgment to execute store activity to create the best possible partner, guest and pet experience.

Essential Job Functions:

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation:

• People:
  • Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
  • Attract, hire, and retain a diverse team of top talent.
  • Train, coach, and develop department level leaders and hourly store partners in all areas and functions required to run the store efficiently and to Petco standards.
  • Create an environment that inspires and encourages the growth and engagement of partners.
  • Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction.
  • Ensure quick and courteous service to all PETCO customers by helping partners determine the guest’s needs.
  • Responsible for all partner performance management in the store.
  • Demonstrate and support a continuous improvement and growth mindset.
• Performance:
  • Meet or exceed goals related to total store sales, profitability, and operational excellence.
  • Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
  • Review and interpret financial and operational reporting regularly.
  • Identify underperforming metrics and develop strategies to improve and grow the business.
  • Market the store and its products, oversee planning of in-store and community events.
• Process:
  • Ensure the proper health, appearance, welfare, and handling of all animals.
  • Ensure merchandise is properly priced, displayed and stocked according to inventory levels.
  • Complete and submit accounting, inventory management and payroll paperwork in a timely manner.
  • Maintain the store's appearance adheres to Petco operational standards.
  • Protect Petco pets & merchandise, and minimize loss by ensuring all store standards and operating procedures are met.
  • Ensure store is opened/closed in accordance with policies and procedures.
  • Responsible to maintain the store’s professional image, appearance and cleanliness.

Nature of Supervision: General instruction is provided on some, but not all tasks to be performed. The District Manager will periodically review the store performance and results.

Supervisory Responsibility: The GM is responsible for all people working and activities conducted in the center stores and services functions.

Work Environment: The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. This position requires bending, kneeling, moving merchandise (up to 50 pounds) and standing for long periods of time.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws.

$32.00 - $53.00

To learn more about Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see here .

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