Job Description
Overview:
The Spa Director is responsible for the overall operations of the health club, including maintaining high standards in spa/club services and operations, and maximizing profitability.
Responsibilities:
Essential:
- Approach all encounters with associates and guests in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain a high standard of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
- Monitor and control departmental expenses and payroll.
- Hire, train, supervise and evaluate all spa associates.
- Oversee the hiring, training, supervision and evaluation of all spa staff, with the assistance of the Assistant Spa Director.
- Participate in the development and oversee the implementation of the spa operating budget.
- Maintain communication with all departments of the hotel.
- Develop supervisors for future advancement.
- Guide and supervise the on-going training program.
- Maintain knowledge and understanding of each program area and see that programs are continually updated.
- Research and develop new spa treatments and programs to create new packages.
- Perform duties of programmers, reception, spa attendants and sales clerks to ensure procedures and quality standards are met.
- Conduct regular spa staff meetings for purpose of informing, training and inspiring staff.
- Monitor and maintain the cleanliness and orderliness of the spa facility.
- Oversee spa physical plant to ensure the facilities and equipment are in proper condition and good working order.
- Forecast for revenue, payroll expenses, and all other expenses.
- Order equipment and supplies, and maintain inventory control for all spa areas.
- Plan and coordinate evening seminars/presentations for guests on spa related topics.
- Reconcile and approve monthly general ledge and income statements.
- Recommend special projects/promotions and execute them as directed by the hotel manager/VP of Operations.
- Perform daily walk-through inspections and weekly written inspections and follow-up.
- Ensure quarterly written maintenance inspections.
- Conduct weekly sales meetings.
- Design and oversee implementation of marketing plan.
- Oversee marketing collateral production.
- Answer all complaints and suggestions.
- Coach, counsel and conduct performance appraisals for associates.
- Enforce all spa and hotel policies.
Marginal:
- Participate in required M.O.D. programs as scheduled.
- Participate in Public Relations events as needed.
- Attend meetings/training as required by management.
- Perform other duties as requested from management.
Qualifications:
Education & Experience:
- 4-year college degree or at least 5 years of experience in club management in a high quality luxury-oriented resort spa or destination spa facility required.
- In depth knowledge of the following: building budgets; analyzing income statements, fitness prescription, front desk operations, club maintenance.
Physical requirements:
- Long hours sometimes required.
- Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mental Requirements:
- Must able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to multi task.
- Must routinely meet deadlines.
- Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
Job Tags
Full time, Afternoon shift,