Job Description

**Social media Marketing and Sales Administrative Assistant**

The Brown Report LLC - Remote Job details Salary $15 - $18 an hour Job Type Part-time Full Job Description

We are an online stock market education company with multiple product offerings teaching everyday working class people how to get started trading/investing in the stock market. Our team is small and mighty and closely knit together which is why **finding the right person and personality type is crucial.**

Everyones input is valued and our company culture is inspiring, creative and exciting.

We are looking for an assistant to directly support the owner with business, support our social media and customer service efforts in addition to helping us give our customers and members a great "experience".

You get to work remotely, however, the job may require **some in person meeting time, in person training or in person support to the owner** who has multiple businesses.

**This position reports to the owner in Shelby Township Michigan**

**Some of the job functions include but are not limited too.**

* replying to and resolving customer support issues via email

* replying to customers inquiries by phone

* securing payments and processing refunds

* ensuring paid members have access to paid material

* routine customer access audits

* reporting on churn, cancellations and monthly member subscription growth

* customer service via email and social media management

* ensuring customers are valued on anniversary dates and birthdays by sending out cards via our customer relationship management program

* collecting testimonials from our students

* Social Media support on our various platforms (Facebook, Instagram, Youtube) and Podcast assistance on topic research (will train)

* sitting in on a stock market investing online webinar training and taking notes as well as moderating the webinar for questions, muting and unmuting participants

* other various task

**Personal Duties to the Owner (if local)**

* running and managing errands

* managing, coordinating and paying vendors for the owners personal home, cars and events and social life.

**Now let's talk about who this position is not for.**

This position is not for you if:

- You think one word answers are acceptable responses to customer service issues

- Your life circumstances do not allow you to respond to customer support requests/issues within 24 hours.

- You do not enjoy working in a support role or wearing many hats

- Those who wish to work with customers face to face (this is mostly a virtual/remote position)

- You do not have high speed internet access

- You do not have a fully working computer (preferably a Mac) but a PC will suffice.

- You do not have a webcam and microphone

**However this position is for a person who:**

- Interested in working mostly remotely/from home

- Comfortable working for a small non corporate environment company

- Takes pride in their work

- Is resourceful (checks standard operation procedures and can google if they run into road blocks to solve issue or figure things out)

- Adapts really well to changes on the go

- Loves learning new things and can implement ideas quickly

- Can juggle lots of moving pieces while staying connected

- knows how to organize chaos

- has an ownership attitude over any issues that come across your desk and will use all resources available to own and handle all task.

- tech savvy (has basic computer skills plus knows how to use apps)

- Most importantly loves being in a support role.

**Here's what the right person will love about this position**

-You'll be part of a company whose goal is: To make learning about the stock market easily understandable and the information easily accessible and affordable to learn.

- Flexibility (after proving your reliability) : You'll get to do your work from anywhere: your living room, the coffee shop, a hotel pool (within reason), some in person time may be required to support the owner.

- You'll get to work in a fast growing online training company, where there are loads of growth opportunities (both right now and in the future).

- You'll get to learn about the stock market, social media marketing, and the inner workings of building an influencer business.

**To apply for the position, please follow the instructions below**

Step #1:Respond to this post with...

We look forward to hearing from you.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

* Employee discount

* Flexible schedule

* Paid time off

* Professional development assistance

Schedule:

* Day shift

* Monday to Friday

* Weekend availability

COVID-19 considerations:

Our company is 100% Digital. We use Gotomeeting and zoom for all of our meetings even before Covid-19. Our customers purchase our digital products online so there is no interaction with customers face to face. However there may be face to face training.

Application Question(s):

Work Location: Remote

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