Job Description
Raines Co. - Your Future is Now Position Summary: A Hotel Shuttle Van Driver is responsible for providing safe and efficient transportation services to hotel guests, ensuring their comfort and satisfaction. This position involves operating a hotel-owned shuttle van or minibus to transport guests to and from the hotel, nearby airports, attractions, and other destinations.
We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Job Functions - Safely and courteously transport hotel guests to and from various destinations, including airports, event venues, restaurants, and other local attractions.
- Assist guest with loading and unloading luggage and other personal belongings.
- Conduct daily pre-trip and post-trip inspections of the shuttle van to ensure it is in good working condition. Report any issues or maintenance needs promptly.
- Follow all safety and traffic regulations, including seatbelt use, speed limits, and other local driving laws.
- Greet guests in a friendly and professional manner, maintaining a positive and customer-focused attitude.
- Provide information about local attractions, services, and points of interest when requested.
- Maintain effective communication with the hotel's front desk, concierge, and other relevant departments to coordinate guest transportation efficiently.
- Keep the shuttle van clean and well-maintained, both inside and outside.
- Ensure the van is stocked with necessary supplies, such as water, maps, and promotional materials.
- Maintain a punctual and reliable schedule to ensure that guests reach their destinations on time.
- Adapt to changing traffic and weather conditions, rerouting as necessary.
- Handle payments or vouchers for transportation services, if required, and issue receipts as needed.
- Be prepared to handle emergencies or unforeseen situations, such as vehicle breakdowns or guest medical issues, in a professional and efficient manner
- Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
- Assists all departments in servicing the guests especially during high volume periods
- Attends meetings as required
- Interact with outside contacts:
- Guests - to ensure their total satisfaction
- Regulatory agencies - regarding safety and compliance matters
- Any and all other duties as assigned
Education High school diploma, GED or equivalent
Valid Driver's License in the state of operation
Experience Experience in customer service, forward-facing, or other guest related positions
Experience in the hospitality industry as a shuttle/van driver, front desk agent, or other guest services
Experience with driving multiple people in a van-type setting
Hours required Scheduled days and time vary based on hotel needs, overnight shift. Must be able to work weekends and holidays.
Physical Demands Frequent sitting, standing and moving about the facilities. Handling objects, products and equipment. Using two-way communication devices, GPS, maps, and automotive equipment. Frequently push, pull and lift items weighing up to 50 pounds and occasionally push, pull and lift items weighing in excess of 50 pounds. Must communicate information and ideas so others will understand. Must observe details at close and far range. Must be able to observe and obey all traffic signals and laws.
Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
Job Tags
Daily paid, Holiday work, Local area, Night shift, Weekend work,