Service Designer Job at Softthink Solutions Inc, Washington DC

Mk1QMDN0NUxLcGJ6dit2dkVpaFZBN3VtOXc9PQ==
  • Softthink Solutions Inc
  • Washington DC

Job Description

Job Description

Job Description

Benefits:

  • 401(k)
  • 401(k) matching
  • Competitive salary
Minimum of 5+ years experience designing complex service design systems for multiple touchpoints projects.
Minimum Bachelor degree in service design, business design or a related design discipline.
5+ years of experience in service design, user experience design, or related fields
7+ years of combined professional service design, CX, and/or UX experience.
Strong working knowledge of the IAE user base of SAM.gov domains and FPDS.gov as applicable to the task order scope
Ability to connect IAE user desires to SAM regulatory and functional requirements to design solutions
Strong understanding of current quantitative and qualitative user analysis techniques
Ability to use web analytics to understand user flows, behaviors, and burden.
Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers
Ability to draft user flows from start to finish with technical input
Ability to create and evaluate low-fidelity versions of their ideas before implementing them
Ability to bring relevant people together to help them understand the user's goal and establish a common goal.
Ability to plan and execute system mapping, customer journeys, scenarios and service specifications.
Analyze research data identifying and generating meaningful insights and behavioral patterns.
Work closely with visual designers contributing to the improvement of the design quality and final user experience.
Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap.
Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges.
Strong background in service and strategic design.
Strong skills in conducting and synthesizing research, insights and findings.
Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification.
Skills in visual and interaction design as well.
Prior portfolio showcasing design solutions and strategic approaches.
Ability to facilitate workshops and set design sprints
Knowledge of agile approaches and techniques.
Ability to communicate effectively with different audiences.
A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
Attention to details and organizational approach.
Ability to understand the impact of technology on design deliverables.

This is a remote position.

Job Tags

Remote job,

Similar Jobs

National Forest Foundation

Brand Manager Job at National Forest Foundation

 ...creativity and strategic planning to the role and work cross-functionally within the organization...  ...strategies to effectively engage target audiences. Lead the successful delivery...  ...the US. This position is a remote/work from home position and requires reliable internet... 

Insight Global

Senior Piping Designers Job at Insight Global

 ...Insight Global is currently searching for Detail Piping Designers for a large shipbuilding client supporting the U. S Navy. This Senior Piping Design Engineer will be designing piping diagrams and designs in 3D and 2D AutoCad and will be designing specs of piping systems... 

Jobsultant Solutions

Data Entry Manager / Entry Level - Remote Job at Jobsultant Solutions

About the job Data Entry Manager / Entry Level - Remote We are a leading, global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands, the worlds largest companies, the major cloud providers, entire country... 

Evara Group

Data Entry Operator - (Work From Home Online) - Immediate Start Job at Evara Group

 ...No prior experience is required, however, the ideal applicant will have previous I.T. Help Desk ticket experience or has worked online customer service for a technology company or busy online retailer. Applicants interested in this position must be comfortable working... 

University of California, Berkeley

Policy Director, Center for Consumer Law & Economic Justice (7399U), Berkeley Law - 74074 Job at University of California, Berkeley

 ...Director, Center for Consumer Law & Economic Justice (7399U), Berkeley Law - 74074 About...  ...creating a community that fosters equity of experience and opportunity, and ensures that...  ...violence & elder abuse, people impacted by the criminal legal system, and others.Contributing...