Server Systems Administrator Job at Global Enterprise Services, LLC, North Chicago, IL

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  • Global Enterprise Services, LLC
  • North Chicago, IL

Job Description

Job Description

Job Description

The Server Systems Administrator will provide Tier 3 IT support to restore services at customer sites through diagnosis, isolation and resolution of systems, software, and network problems.

Education and Experience:

  • (Preferred) Bachelor’s Degree

  • 2 to 3+ Years of experience

  • Security+ CE (or appropriate DoDM 8570 Baseline Certification)

  • IAT Level II certification is required before start

  • Public Trust Clearance – Tier 3

Responsibilities:

  • Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer’s problem at Tier 1 or Tier 2 Help Desk support.

  • Provide installation, support and maintenance for approximately (23) Servers used for printer services, database or file storage services, medical application services, or other business functions.

  • Perform maintenance and technical support for network security applications such as, hard-disk encryption.

  • Perform System Center Configuration Manager (SCCM) and McAfee Enterprise and Windows Server Update Services (WSUS), Symantec End Point, and ACAS.

  • Install or configure third party software applications, associated patches and security updates or version updates, and troubleshoot errors associated with the installation of the software for approximately (6) Commercial-off-the Shelf (COTS) 3rd party software applications, including: Citrix and other business software products, within a Windows 10 desktop environment.

  • Troubleshoot software and applications that fail to function according to software design.

Knowledge and Skills:

  • Excellent verbal and written communication skills

  • Ability to organize and facilitate planning and demonstrations

  • Ability to track, manage, and ensure projects tasks are completed in a timely manner

  • Knowledge of Windows Server 2016/ 2019/ 2022

  • Knowledge of Windows Server Update Services (WSUS)

  • Knowledge of SharePoint Server

  • Knowledge of Assured Compliance Assessment Solution (ACAS)

  • Knowledge of Symantec End Point

  • Knowledge of VMware

  • Knowledge of Adobe

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