Job Description

Job Description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 37 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

SUMMARY OF RESPONSIBILITIES

Perform Salesforce configuration tasks including creating custom objects, fields, workflows, validation rules, and page layouts. Manage Salesforce user accounts, roles, profiles, permissions, and security settings. Maintain and improve system performance, ensuring data integrity and security. Conduct regular system audits and prepare for Salesforce upgrades. Conduct regular reviews of system performance and user feedback to identify areas for improvement. Assist in the evaluation and implementation of new Salesforce applications and tools. Other duties as assigned. Limited evening or weekend hours may be required.

Data Management:

• Oversee data import/export processes, ensuring data quality and accuracy
• Develop and maintain complex reports and dashboards to provide actionable insights utilizing Salesforce and/or Microsoft Power Bi.

Project Management and Collaboration:

• Provide second-level support for Salesforce-related issues, troubleshooting and resolving them promptly.
• Collaborate with BronxWorks leadership, program directors and CQI to gather and analyze program requirements.
• Participate in project planning and execution, ensuring timely delivery of Salesforce solutions.

Continuous Improvement:

• Stay updated with Salesforce best practices, new features, and industry trends.
• Propose and implement enhancements to the Salesforce platform to improve functionality and user experience.

QUALIFICATIONS

• Bachelor’s degree required.
• 3-5 years of experience as a Salesforce Administrator or administrator of similar CRMs.
• Proficiency in data management and manipulation using tools like Data Loader, Excel, etc.
• Proficiency in report building and data visualization using Salesforce, Power BI, or other similar tools.
• Experience in creating detailed reports and dashboards that provide actionable business insights.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

PHYSICAL REQUIREMENTS/WORK SETTING

• Some evening and weekend hours are required.
• Ability to use a computer for prolonged periods.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

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