Job Description

Job Description

Job Description

Reservation Agent - Part Time

Summary: Under the direct supervision of the Front Office Manager, this position takes reservations via telephone, fax, mail, internet or change forms for Brasstown Valley Resort.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Answers all incoming calls promptly in an attentive, courteous and efficient manner using good listening and communication skills to secure necessary information.
• Maintains accurate files and reports.
• Enter reservations into the computer error free and according to standard operating procedure.
• Processes rooming lists without errors. Completes all changes for groups, and prepare a new rooming list after each change.
• Checks wait-list reservations daily.
• Uses good selling technique to up-sell special target dates when appropriate.
• Adheres to rate control procedures based on availability and forecast occupancy as set by Front Office Manager.
• Maintains knowledge of suite and cabin booking process.
• Promotes an effective alternate booking service with sister hotels by actively referring other area hotels whenever we are unable to accommodate a reservation request.
• Assists with call around to find out rates and availability.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Possess complete resort product knowledge.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service – Managers difficult or emotional customer situations; responds promptly to customer needs; Adheres to the Coral Hospitality Basics of Service standards.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Ethics – Treats people with respect; Works with integrity and ethically.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organizational goals and values.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure.
• Quality - Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction.
• Initiative – Asks for and offers help when needed.

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers, guests and employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Computer Skills: Knowledge of Opera PMS and Microsoft Office desired.

Physical Demands The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms’ climb or balance and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds.

Work Environment: The noise level in the work environment is usually moderate.

Job Tags

Part time, Immediate start,

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