Release Manager Job at Sysmind LLC, Malvern, PA

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  • Sysmind LLC
  • Malvern, PA

Job Description

Job Position: Technology Release Manager

Location: Malvern, PA / Charlotte, NC

Duration: Long Term Contract

Job Description:

Duration:12-18+ Month

Role Overview:
The Technology Release Manager will manage the release and deployment of the KM and agent assist platform across all phases. The candidate will ensure cross-channel orchestration and adherence to project milestones, utilizing AWS services for CI/CD and Appian for process automation.

Key Responsibilities:

  • Manage the release and deployment process for KM platforms across multiple channels (chat, voice, email).
  • Oversee cross-channel orchestration, ensuring seamless customer experience and consistency.
  • Use AWS CodePipeline and other tools for continuous integration and delivery (CI/CD).
  • Coordinate with various teams to ensure that releases are aligned with MVP milestones and business objectives.
  • Lead change management initiatives to ensure smooth adoption and minimize disruptions.

Required Skillsets:

  • Release Management Expertise: Strong understanding of release management and CI/CD practices using AWS CodePipeline.
  • Cloud Services Knowledge: Familiarity with AWS tools for deployment, orchestration, and workflow management (e.g., Step Functions).
  • Project Management: Experience with project management tools such as JIRA or Azure DevOps.
  • Change Management: Skills in leading change management initiatives and ensuring smooth implementation.
  • BPM Knowledge: Understanding of process automation using tools like Appian.

Job Tags

Contract work,

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