Job Description

RGP is a global consulting firm helping some of the most recognized companies in the world work differently. Our success comes from a shared belief in rolling up our sleeves and doing the hard work of solving complex challenges, executing plans and implementing technology to help transform organizations. Working as a consultant you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by RGP and built on tangible accomplishments.

The Project Manager, Trust & Safety will be responsible for leading critical initiatives that ensure the security, integrity, and compliance of the client’s platform. In this role, you will work cross-functionally with Product, Legal, Engineering, Operations, and Policy teams to design and implement solutions that mitigate risks, enforce policies, and create a safer user experience. The ideal candidate has strong project management skills, experience in trust and safety, and a passion for building safer online communities.

Objectives

• Implementation of effective trust and safety policies.

• Reduction in harmful activity on the platform.

• Improved efficiency in safety operations and incident response.

• Compliance with regulatory and industry standards.

• Positive feedback from internal and external stakeholders.

Key Responsibilities/ Deliverables

Lead Trust & Safety Initiatives

• Drive projects focused on user safety, content moderation, fraud prevention, and policy enforcement.
• Define project milestones, deliverables, and timelines for trust and safety initiatives.
• Collaborate with internal teams (Legal, Product, Engineering, Operations) to align strategies.
• Develop and maintain project documentation, including roadmaps and risk assessments.
• Monitor progress and ensure timely execution of initiatives.
• Communicate project updates, risks, and dependencies to key stakeholders.
• Facilitate meetings, ensuring clear action items and accountability.

Develop and Implement Policies

• Assist in designing, implementing, and refining trust and safety policies.
• Work with internal teams to define and operationalize trust and safety guidelines.
• Identify gaps in existing frameworks and recommend improvements.

Risk Assessment & Mitigation

• Identify emerging threats, develop risk mitigation strategies, and implement proactive solutions.

Regulatory Compliance:

• Ensure adherence to relevant laws, industry standards, and platform policies.

Incident & Crisis Management:

• Support rapid response efforts to safety incidents, abuse, and compliance risks, ensuring swift resolution.
• Develop protocols for responding to safety incidents and platform abuse.
• Coordinate rapid response efforts with internal and external stakeholders.
• Conduct post-incident analysis and recommend preventive measures.

Operational Efficiency

• Improve workflows and response mechanisms for incident management and enforcement actions.
• Identify and implement best practices to enhance operational efficiency in safety enforcement and moderation.

Data-Driven Decision Making

• Leverage analytics and reporting to assess safety trends, measure impact, and improve trust and safety operations.
• Use metrics and analytics to assess safety trends and measure effectiveness.
• Provide insights to improve detection, prevention, and enforcement efforts.
• Prepare reports for leadership on key trust and safety initiatives.

Desired Experience & Requirements

• 7+years of project management experience, preferably in Trust & Safety, Policy, Risk Management, or a related field within a tech company.
• Project Management Skills: Proven ability to lead complex projects, manage multiple priorities and stakeholders, and drive initiatives to completion.
• Analytical Mindset: Ability to interpret data, identify trends, and make informed recommendations.
• Communication Skills: Strong verbal and written communication skills with the ability to influence stakeholders across all levels.
• Technical Understanding: Familiarity with online safety tools, content moderation systems, and risk detection technologies is a plus.
• Problem-Solving Ability: Proactive and solutions-oriented approach to addressing safety challenges.
• Regulatory Awareness: Knowledge of global trust and safety regulations, content moderation laws, and industry best practices is a plus.

THE RGP CONSULTING EXPERIENCE

RGP has a unique consulting model that provides opportunities for consultants to work in different ways. Most consultants work in a model where they have the flexibility and autonomy to choose projects aligning to their experience, skills and desired lifestyle. Other opportunities exist in team-based, strategy and solutions work. In all models, you will feel the full support of RGP to assist you in your work and guide you on your chosen path.

Equal Opportunity Employer

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

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