Job Description

Prior Authorization Specialist 

Serenity is a rapidly growing Healthcare Tech company committed to creating the finest patient experience. This is a high visibility role with frequent interactions with clinical staff and other professionals. This is a great opportunity to grow your career and make a difference for those who need it most. 

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Benefits of Working With Serenity

• Competitive pay ($17-$18 hr) 
• Medical, Dental, Vision, insurance (90% of your premium covered by Serenity)
• Life Insurance
• Flexible spending account
• Paid time off
• 10 Major Holidays off
• 401k

Responsibilities

• Gather and compile required information to showcase a patient's eligibility for TMS treatments
• Collaborate with outside providers to obtain necessary Medical Records regarding relevant patient history 
• Process and submit authorization requests 
• Manage incoming faxes 
• Advocate for patient during clinical review calls with insurance
• Thoroughly and accurately document necessary details in our EHR system regarding patient information
• Other relevant duties as assigned

Qualifications

• Experience in a relevant setting is preferred but  not required
• Desire to take care of patient and be an advocate for them to receive medically necessary treatments
• Ability to meet deadlines 
• Exceptional problem solving and critical out-of-the-box thinking skills
• Comfortability communicating with all levels of professionals
• Strong computer skills and comfort working in online information systems
• Strong attention to detail

Who We Are

Serenity has helped thousands of patients take back their lives with specialized clinical expertise and the most cutting-edge technology available in healthcare today. Serenity believes that the best approach to treating mental illnesses is to treat the whole person with a patient-first philosophy. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you are at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both. 

* This position is contingent on successfully passing a background check. 

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