What You’ll Do:
Work closely with internal and external stakeholders in the hiring and background screening process for candidates who have been made an offer for employment.
Connect with candidates (verbally and through email) to navigate the candidate through the background check process.
Work with our vendor to provide any missing information to continue the background screen.
Work with our downstream partners to provide internal status updates to leadership and teammates.
Partner with the Learning & Development team, and other HR functions to support the onboarding and integration process for new associates into Capital One
Serve as a beacon of the Capital One Values in all interactions with candidates and new Capital One associates
Help HR Leaders identify and implement process improvements that enhance the associate experience and/or operational efficiency
Support management of relevant departmental data systems, including candidate tracking database, budget tracking, decision-making tools and ad-hoc reporting requests
Partner with internal clients and HR Business Partners to deliver top-notch associate experiences
Basic Qualifications:
High School Diploma, GED, Equivalent Certification or Military Experience
At least 1 year of process management experience
At least 1 year of experience in a customer-facing role
Proficient in Microsoft Office
Intermediate-Advanced English fluency
Preferred Qualifications:
Bachelor's degree or military experience
3+ years experience in direct process support in a multi-step program
Professional in Human Resources (PHR) certification
3+ years of experience in Human Resources
1+ year of experience with Salesforce
1+ year of experience with Workday
Capital One will only consider candidates that are Mexico citizens or permanent residents.
At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.
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