Job Description

Summary

We are seeking a dependable Parts Manager responsible for the overall day-to-day operation of the branch Parts Department. This position will manage personnel assigned to the group, adhere to company policy, and ensure customer satisfaction at all times. In addition, this role will manage the flow and inventory of components from receiving to shipping, ensuring that the quality and accuracy are of utmost consideration. The Parts Manager will maintain the branch shop area and all company assets.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Collaboratively work with Branch VP and VP of Parts and Product Support to plan and develop organizational policies and goals.
• Supervise Parts Counter, Parts Warehouse, and RFS Driver personnel.
• Evaluate training and staffing needs and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Conduct and/or oversee annual performance evaluations with department personnel.
• Identify and meet staffing needs.
• Make customer calls as needed.
• Monitor Parts Department performance and adjust to achieve branch/Company metrics.
• Develop and maintain ongoing positive customer relationships by ensuring customer satisfaction.
• Create and analyze department budgets, financial statements and business plans, identifying opportunities and creating plans to streamline and reduce cost while increasing efficiency.
• Review customer pricing and recommend changes to pricing strategy.
• Maintain and control Parts Inventory to ensure accurate inventory levels.
• Accurately provide quotes and sell parts – Manage parts counter.
• Responsible for ensuring that the branch Parts Department is in compliance with all safety codes including keeping updated on all regulations and codes, creating policies that comply with codes and communicating the policies to department personnel.
• Ability to analyze financial and operating data to identify issues or opportunities relative to industry departmental trends. Write reports, business correspondence and procedure manuals.
• Must be able to perform supervisory responsibilities to effectively manage personnel that includes interviewing, hiring, training, planning, assign work, performance appraisal, and resolving problems.
• Perform other duties as necessary.

Education and/or Experience

• High School diploma or equivalent required
• 2-5 years related manufacturer and/or distributor experience a plus
• Bachelor’s degree or Associate’s degree is a plus
• Previous experience working in parts department operations preferred
• Previous experience in a management or supervisory role a plus
• Product knowledge of parts sold desired
• Knowledge of heavy equipment industry lines of equipment and competitive initiatives required.
• Fundamental knowledge of inventory control functions

Communication Skills

• Possess the ability to creatively define and communicate the Parts Department operations and execute its vision. Successfully implement change and measure results.
• Ability to enhance the company's image with current and perspective customers.
• Ability to diplomatically address customer issues and resolve problems using excellent verbal and written communication skills.
• Can effectively present information and respond to questions from managers, personnel and customers.
• Possess strong leadership skills including demonstrated ability to assess development needs of personnel and managing workforce.

Computer Skills

Knowledge of Internal Operating Systems, Microsoft Office Suite (Excel, Access, Word).

Must be comfortable using Excel to analyze monthly results and develop forecasts and plans.

Physical Demands

While performing the duties of this position, the individual will be required to stand, walk, sit, use hands/fingers with both fine and gross motor movements, reach with hands and arms, climb and balance, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job includes close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

This job operates in both an office and warehouse environment. Regular exposure to moving mechanical parts, loud machinery, and occasional outside weather conditions should be expected.

Position Type and Expected Hours of Work

• This is position is classified as full-time, exempt.
• Normal Days of work are Monday through Friday.
• Overtime may be required on occasion as needed.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the personnel for this job. Duties, responsibilities, and activities may change at any time.

EEO/AAP Statement

Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Incumbent or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans.

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