Job Description
Essential Job Functions - Work directly with customers, in person, via email, and over the phone
- Prepare quotes
- Establish parts availability and place parts orders
- Maintain an efficient level of inventory and an accurate inventory count
- Make sure parts are organized so they are easily located and accessible by personnel extraneous to this parts department
- Maintain proficiency with electronic business system and other computer programs
- Effectively engage departmental personnel; develop an energetic staff focused on customer satisfaction
- Communicate, monitor, and enforce effective processes within the parts department
- Work cooperatively with Corporate Parts Manager and parts managers at the other locations to ensure consistency within the company
- Manage the department schedule and prioritization of tasks
- Manage parts warranty and return claims within required timeframe to receive maximum credit
- Oversee the handling of obsolescent parts
- Build and maintain good working relationships with the other departments in the dealership
- Manage parts orders to maximize customer satisfaction and minimize shipping costs
- Work extended hours and Saturdays when necessary
- On Call as needed
Requirements
- High school diploma or equivalent
- Ability to respond quickly, efficiently, and professionally to demands and requests from customers
- Strong verbal and written communication skills
- Ability to cultivate and maintain excellent customer relationships
- Ability to work calmly under pressure and act with a sense of urgency
- Ability to promote a customer-first mentality within your team
- Leadership experience: ability to tactfully instruct and coach personnel
- Ability to handle and resolve interpersonal conflict
- Effective planning, organizational, and time management skills and the ability to multi-task
- Attention to detail
- Ability to work independently
- Ability to analyze and interpret internal reports
- Background in agriculture and knowledge of farm equipment
- Ability to use a computer and business software
- Experience in parts sales and customer service
- A cooperative, service-oriented attitude
- Ability to work well with other departments, even when there are differing priorities
- Familiarity with Case IH and Kubota equipment and parts
- Ability to work extended hours and Saturdays when necessary
Physical Requirements - Must be able to stand for long periods of time with walking, climbing stairs, reaching, pushing, pulling, leaning, twisting, and kneeling
- Ability to lift items u to 75 lbs.
- Fitness to work in adverse and extreme weather conditions
Preferred Qualifications - Prior management experience
- Basic understanding of financial principles relative to parts department operations
- Thorough knowledge of the parts we sell
- Class E driver's license
- Forklift certification
- Candidate is required to successfully pass the pre-employment screenings which include background check, pre-employment drug testing as well as driving record evaluation
Classification: Exempt-FT
Reports to: Branch Manager
EOE
Job Tags
Saturday,