Parts Manager Job at Crown Power and Equipment, Mount Sterling, MO

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  • Crown Power and Equipment
  • Mount Sterling, MO

Job Description

Essential Job Functions
  • Work directly with customers, in person, via email, and over the phone
  • Prepare quotes
  • Establish parts availability and place parts orders
  • Maintain an efficient level of inventory and an accurate inventory count
  • Make sure parts are organized so they are easily located and accessible by personnel extraneous to this parts department
  • Maintain proficiency with electronic business system and other computer programs
  • Effectively engage departmental personnel; develop an energetic staff focused on customer satisfaction
  • Communicate, monitor, and enforce effective processes within the parts department
  • Work cooperatively with Corporate Parts Manager and parts managers at the other locations to ensure consistency within the company
  • Manage the department schedule and prioritization of tasks
  • Manage parts warranty and return claims within required timeframe to receive maximum credit
  • Oversee the handling of obsolescent parts
  • Build and maintain good working relationships with the other departments in the dealership
  • Manage parts orders to maximize customer satisfaction and minimize shipping costs
  • Work extended hours and Saturdays when necessary
  • On Call as needed

Requirements


  • High school diploma or equivalent
  • Ability to respond quickly, efficiently, and professionally to demands and requests from customers
  • Strong verbal and written communication skills
  • Ability to cultivate and maintain excellent customer relationships
  • Ability to work calmly under pressure and act with a sense of urgency
  • Ability to promote a customer-first mentality within your team
  • Leadership experience: ability to tactfully instruct and coach personnel
  • Ability to handle and resolve interpersonal conflict
  • Effective planning, organizational, and time management skills and the ability to multi-task
  • Attention to detail
  • Ability to work independently
  • Ability to analyze and interpret internal reports
  • Background in agriculture and knowledge of farm equipment
  • Ability to use a computer and business software
  • Experience in parts sales and customer service
  • A cooperative, service-oriented attitude
  • Ability to work well with other departments, even when there are differing priorities
  • Familiarity with Case IH and Kubota equipment and parts
  • Ability to work extended hours and Saturdays when necessary
Physical Requirements
  • Must be able to stand for long periods of time with walking, climbing stairs, reaching, pushing, pulling, leaning, twisting, and kneeling
  • Ability to lift items u to 75 lbs.
  • Fitness to work in adverse and extreme weather conditions
Preferred Qualifications
  • Prior management experience
  • Basic understanding of financial principles relative to parts department operations
  • Thorough knowledge of the parts we sell
  • Class E driver's license
  • Forklift certification
  • Candidate is required to successfully pass the pre-employment screenings which include background check, pre-employment drug testing as well as driving record evaluation
Classification: Exempt-FT

Reports to: Branch Manager

EOE

Job Tags

Saturday,

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