Job Description

Job Description

Job Description

Position : Network Support Specialist

Location: Onsite (Full time at Fort Gregg Adams)

Clearance : Secret

About Us:

MirLogic Solutions Corporation is a small business founded in 2008 and located in Alexandria, Virginia. MirLogic brings more than 30 years of multidisciplinary IT experience, technical expertise, and genuine leadership to each project.

We are committed to our client's successes and work closely with each client throughout the life of a project. Our dedication enables us to focus on our clients’ needs and deliver innovative IT solutions that truly address the challenges they face. MirLogic draws on the significant experience of highly skilled management and information technology consultants who can provide organizations with the ability to grow, adapt, and transform to the target state.

At MirLogic we offer Medical, Dental, Paid Time off, Holiday pay, Short- and Long-Term Disability, Life Insurance, 401K, and a Commuter Expense.

Background:

The Defense Commissary Agency (DeCA), headquartered at Fort Gregg-Adams, Virginia, operates a worldwide chain of commissaries providing groceries to military personnel, retirees, and their families in a safe and secure shopping environment. The Public Affairs Office (PAO) and Marketing (MPM) are responsible for fulfilling the obligation to keep important and diverse internal and external audiences informed. The success of DeCA in achieving its vision hinges, in large measure, upon DeCA’s ability to educate and inform key audiences through effective strategic communications.

Duties and Responsibilities :

• Maintain, support, and refresh existing websites, databases, and applications for DeCA.
• Respond, track, and report tickets within the Remedy system.
• Troubleshooting of website software and applications to correct any issues identified.
• Provide user training yearly on the upgraded Content Management System (CMS).
• Provide analysis, assessments, and reports based on website metrics.
• Monitor existing infrastructure capabilities and publish reports based on the data.
• Support employee and patron targeting efforts.
• Provide audits of existing site content and work with stakeholders to create, reduce, or refine content throughout both websites.
• Assist with integrating the Forsee Survey Platform into the commissaries.com site.

Qualification(s):

• Must have IAT II Certification (Security+ CE, CND, CCNA-Security, CySA+, SSCP, GICSP, or GSEC)

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