Job Description

Job Description

Job Description

Medical Front Desk/Receptionist perform a variety of clerical duties of a routine nature, including answering the telephone, scheduling appointments, posting on a computer system, and preparing standard forms.

DUTIES AND RESPONSIBILITIES
Pleasantly greets all patients and visitors, whether in person or by telephone.
Answers questions, makes referrals, and directs other calls to the appropriate person.
Schedules patient appointments consistent with physician preference.
Identifies any potential patient concerns and brings these issues to the attention of the Practice Manager or physician as appropriate.
Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs; seeks additional information, or obtaining authorization if needed.
Knowledgeable about drug assistance programs and completes necessary patient enrollment in programs.
Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used (will train).
Collects copays and outstanding balances from patients.
Data entry and accurate keyboard skills to include entering patient charges into the practice management system, balance charges and receipts at the end of each day.

Assists patients with coffee machine
After initial training period, expert Practice Management System skills required.
Verifies and accurately records patient demographic, insurance and other information.
Utilizes electronic mail and other instant messaging systems.
May consent patient for treatment and procedures.
May perform surgery scheduling and consenting for surgery.
Prepare exam/treatment rooms by cleaning and stocking supplies.
Provides consistent, excellent customer service.
Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations.

REQUIREMENTS/QUALIFICATIONS:
High School Diploma or equivalent.
Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems.
Analytical and problem-solving skills.
Strong oral and written communication ability.

Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.

RELATIONSHIPS
Reports to the practice manager and physician owner

Work Schedule: Varies, but typically Monday through Friday with working hours ranging from 7:30 a.m. to 6:00 p.m. Will require work 1-2 Saturdays a month,. . Work shift hours vary depending on employment status, but generally are 8 hours in length 5 days a week.

FLSA Status: Non-exempt

WORKING CONDITIONS:
Moderate physical activity (standing, bending, sitting, walking, pulling and lifting) for most of the work shift.
Clean office environment.
Potential exposure to body fluids with direct patient contact.
Possible hazardous chemicals.

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