Job Description

Posting Details Posting Details Position Number: 129774 Title: IT Systems Analyst Functional Title: Jr. Salesforce Administrator Category Status: 35-Exempt Contingent Category 2 Applicant Search Category: Staff University Authorized FTE: 1.00 Unit: DIT-Enterprise Planning and Continuous Improvement Campus/College Information: Founded in 1856, University of Maryland, College Park is the state's flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation's legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation's capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world. Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify someone from employment. Prior to any adverse decision, finalists have an opportunity to provide information to the University regarding the background check. The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed. Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated. Position Summary/Purpose of Position: The Division of Information Technology at the University of Maryland, College Park (UMD) is seeking a full-time junior Salesforce administrator. This is an excellent opportunity for an entry-level professional to develop their skills in Salesforce administration while contributing to the success of the University's CRM environment. The junior Salesforce administrator will play a crucial role in managing and optimizing the University's Salesforce Constituent Relationship Management (CRM) platform. This position is responsible for the day-to-day configuration, support, maintenance, and continuous improvement of the CRM system, ensuring its seamless integration across the organization. The role involves performing key administrative tasks, including user and license management, processing support tickets, and enhancing user adoption and system utilization. The junior Salesforce administrator will work closely with stakeholders to understand their unique needs, gather requirements, and configure the platform to meet evolving business demands. This position will also work with a team of Salesforce technical support staff in the ongoing development and configuration of Salesforce deployments, ensuring that efficiency is maximized while leveraging features and benefits of the system based on unique departmental needs. This is an excellent opportunity for an entry-level professional to develop their skills in Salesforce administration while contributing to the success of the University's CRM environment. This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services. Benefits Summary Top Benefits and Perks: Exempt Benefits Summary Minimum Qualifications: Minimum Qualifications: Education: Bachelor's degree from an accredited college or university conferred by start date. Experience: One (1) year of professional information technology system administration experience. Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education. Knowledge, Skills AND Abilities: Hands-on experience with Salesforce Sales, Service and Marketing Cloud products. Working knowledge of Salesforce.com's best practices and functionality in relation to creating custom apps and objects, formula fields, flow, reports, custom views, and other content. Skill in oral and written communication. Skill in the use of Google Workspace products. Ability to interpret and apply policies, procedures, regulations, and laws. Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community. Salesforce Administrator certification within twelve (12) months after the start date Preferences: Preferences: One (1) year of Salesforce administration experience. Additional Certifications: Additional Information: Benefits Included: Medical, dental , and vision coverage designed to help you and your family live a healthy lifestyle. Flexible work opportunities UMCP Tuition Remission for employees, and their dependents to grow and achieve greatness. Generous paid time off package to address work/life balance and maintain well-being. Retirement Benefits created to aid employees in reaching future retirement goals. And many more... Salary range $86,000-$96,000 **This position does not provide sponsorship for Visas. Job Risks Not Applicable to This Position Physical Demands Occasional evening and weekend work to meet deadlines. Sitting for extended periods of time. Dexterity of hands and fingers required to operate a computer keyboard or mouse, and to handle other computer components. This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services. Posting Date: 08/29/2024 Closing Date: Open Until Filled Yes Best Consideration Date 09/23/2024 Diversity Statement: The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions. University of Maryland

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