Home Services Dispatcher Job at Goettl Air Conditioning & Plumbing, Escondido, CA

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  • Goettl Air Conditioning & Plumbing
  • Escondido, CA

Job Description

HOME SERVICE DISPATCHER

FULL TIME

9-530 plus some regular weekends.

We are hiring an EXPERIENCED DISPATCHER who lives for communication and organization! If you have experience in dispatching field technicians in plumbing, HVAC, electrical, solar, ambulance, or similar- please apply now for immediate consideration!

Goettl is the total home comfort solution provider, enhancing the quality of life in the communities we serve. Founded in 1939 by Gust and Adam Goettl, their commitment to providing quality and reliable service remains the cornerstone of the company's values to this day. We specialize in superior air and water purification, HVAC, and plumbing services in Arizona, Nevada, Southern California, and Texas. Check us out at Goettl.com.

Key Responsibilities (partial list):
  • Provide fast and friendly customer service
  • Communicate with technicians and other departments via email, text message and phone
  • Answer incoming calls, emails, and text messages to close out calls for technicians and sales
  • Maintain scheduled calls on the dispatch board, making sure that all calls are scheduled with the appropriate technician and update customers as needed of technicians ETA
  • Answer incoming calls from customers related to service, billing, and other departments
  • Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
  • Manage customer concerns and work to resolve them efficiently and effectively

Benefits exclusive to all Goettl employees:
  • 13 paid Vacation days each year.
  • 6 paid holidays each year.
  • 401k Retirement Plan with company match.
  • Benefits that include Health Insurance, that includes; Medical, Dental, Vision, and Prescription Drugs
  • A fun state of the art, motivating work environment.
  • Employee discounts on all company provided services.
  • On-going training for professional and financial growth
  • Career opportunities in multiple locations

Requirements


  • Must be over 18
  • Minimum of 2+ years Dispatching or Call Center experience
  • Must be socially focused with a "How can I help you?" attitude
  • Strong computer skills
  • Ability to multi-task (working with several programs at once)
  • Work well under pressure- seeks out new challenges
  • Must be available to work weekends
  • Service Titan experience is a plus but not required
  • Five9 experience is a plus but not required
  • For your safety, you must be able pass a pre-employment drug screening (including Marijuana, Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methadone). Medical marijuana card is not eligible for exclusion.
  • Proven ability to work within a team environment and be committed to professional growth .

Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind

Salary Description


$20-$23 per hour

Job Tags

Hourly pay, Holiday work, Full time, Immediate start, Weekend work,

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