Job Description

The Dispatch Center is the first line of communication for UNMC and UNO’s safe and secure environment. The dispatcher is required to field numerous incoming incidents through the use of critical operations programs to include computer-aided dispatch (CAD), criminal justice information systems, building access software and hardware, CCTV, alarm monitoring software, prioritize them and dispatch the proper resources in a timely and accurate manner.

Required and Preferred Qualifications

Required Education: High School education or equivalent

Required Experience: No Experience

Required License: Yes
If yes, what is the required licensure/certification? Valid Driver’s License

Required Computer Applications: Microsoft Excel, Microsoft Word, Microsoft Outlook

Required Additional Knowledge, Skills and Abilities:

• Knowledge
  • Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
  • English Language: Knowledge of the structure and content of the English language.
• Skills
  • Active Listening
  • Critical Thinking
  • Reading Comprehension
  • Judgment and Decision Making
  • Coordination
  • Service Orientation
  • Social Perceptiveness
• Abilities
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Inductive Reasoning
  • Written Expression
  • Speech Recognition
  • Speech Clarity
  • Written Comprehension
  • Deductive Reasoning

Preferred Experience: Six months experience working with communication networks, preferably in an emergency communications setting.

Preferred Additional Knowledge, Skills and Abilities: Knowledge of medical terminology, knowledge of state and local laws and University policies, ability to evaluate and resolve complex problems.

EEO Statement

The University of Nebraska Medical Center (UNMC) is committed to creating a diverse and inclusive work and learning environment free from discrimination and harassment. UNMC is dedicated to creating an environment where everyone feels valued, respected and included. UNMC does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. UNMC complies with all local, state and federal laws prohibiting discrimination, including Title IX, which prohibits discrimination on the basis of sex.

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