Summary
This position is the North East Consolidated Patient Account Center Director (Program Manager) responsible for overseeing and implementing the Consolidated Patient Account Center (CPAC) in a VISN or VISNs. Consolidated Patient Account Centers cover several VISNs in providing oversight of a full spectrum of complex billing and collection processes that has a critical impact on the revenue management operating programs.
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Overview
* Accepting applications
* Open & closing dates
10/11/2024 to 10/21/2024
* Salary
$146,542 - $190,500 per year
* Pay scale & grade
GS 15
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Location
1 vacancy in the following location:
* Lebanon, PA 1 vacancy
* Remote job
No
* Telework eligible
Yes-as determined by the agency policy.
* Travel Required
25% or less - You may be expected to travel for this position.
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Full-time
* Service
Competitive
* Promotion potential
None
* Job family (Series)
* 0340 Program Management
* Supervisory status
Yes
* Security clearance
Other
* Drug test
No
* Position sensitivity and risk
NCS/High Risk
* Trust determination process
* Suitability/Fitness
* Financial disclosure
Yes
* Bargaining unit status
No
* Announcement number
CBZY-12565649-25-MW
* Control number
813884700
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This job is open to
* Federal employees - Competitive service
Current or former competitive service federal employees.
* Internal to an agency
Current federal employees of this agency.
* Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
* Veterans
* Individuals with disabilities
* Military spouses
* Special authorities
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Clarification from the agency
Open to CTAP and ICTAP; all status eligible including current permanent employees of the Department of Veterans Affairs, Certain Military Spouses (5 CFR 315.612), Reinstatement, Transfer and Veterans Employment Opportunities Act; and Non-Competitive eligible including 30% or More Disabled Veterans, Schedule A and Veterans Recruitment Authority.
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Duties
* THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*
* Evaluate the performance of senior managers and supervisors in a health care revenue organization.
* Presents statistical reports and special analysis to management committees for recommendations and follow-up action.
* Establish clear accounting and administrative procedures for the operation of the health care revenue program.
* Serves as primary strategist, resolving conflicts or disputes with insurance companies or beneficiaries, which may jeopardize revenue generation.
* Establish and modify performance measures for both programs and employees.
* Consult with executive managers of health care programs internally & externally to resolve complex issues
Work Schedule: Monday - Friday; 8:00 am - 4:30 pm
Compressed/Flexible: May be available.
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Director (Program Manager)/PD98057A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not authorized
PCS Appraised Value Offer (AVO): Not authorized.
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Requirements
Conditions of Employment
* You must be a U.S. Citizen to apply for this job
* All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
* Selective Service Registration is required for males born after 12/31/1959
* You may be required to serve a probationary period
* Subject to background/security investigation
* Selected applicants will be required to complete an online onboarding process
* Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
* Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/21/2024.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS 14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to
* Senior management experience establishing and approving policies and procedures.
* Directing implementation of process improvement
* Directing program planning and monitoring of performance measures.
* Directing and formulating annual budgets
* Establishes short and long-term plans for an effective organization.
* Establish and manage auditing operations as required.
* Manage business revenue operations of a regional, multi-state health care organization which includes insurance verification and identification, billing, collections, utilization review, and cash management
In order to meet the minimum qualifications for this position, you must meet 5/7 of the following examples of specialized experience.
You will be rated on the following Competencies for this position:
* Attention to Detail
* Decision Making
* Organizational Awareness
* Planning and Evaluating
* Quality Assurance
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is primarily sedentary with long periods of sitting at a desk, working with computers daily. Some work may require walking in offices and similar areas for meetings. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the work site. The work does not require any special physical effort.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
Education
There is no educational substitution at this grade level.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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* Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
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