Customer Service Supervisor Job at Stardom Employment Consultants, Selma, CA

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  • Stardom Employment Consultants
  • Selma, CA

Job Description

Key Responsibilities:

  • Supervise, mentor, and develop customer service representatives; manage scheduling and training.
  • Handle escalated customer inquiries and complaints; maintain strong customer relationships.
  • Work closely with Sales, Production, and Logistics to streamline customer service processes and ensure accurate and timely order fulfillment.
  • Maintain accurate records; prepare and present performance reports.
  • Investigate and resolve customer issues; develop preventive solutions.
  • Gather feedback; work with marketing on satisfaction surveys; drive improvement initiatives.

Qualifications:

  • Associates degree preferred.
  • 3+ years in customer service, with supervisory experience.
  • Manufacturing industry experience required.
  • Strong leadership, communication, and problem-solving skills.
  • Proficient in customer service software and Microsoft Office.

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