Customer Service Representative with Italian/Spanish Job at TE Connectivity Ltd., Massachusetts

Mzh6eDFONUxJNVAydnUvakZ5ZFNBN21xOEE9PQ==
  • TE Connectivity Ltd.
  • Massachusetts

Job Description

** Customer Service Representative with Italian/Spanish**

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. ****Job Overview****

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. ****What your background should look like:****

**Extraordinary Customer Experience and Customer touch point:**

On-going efforts to drive seamless customer interaction by interacting efficiently and professionally towards internal and external Customers.

A Passionate team player with Customer Focus and organizational agility, who can work under pressure and is eager to learn.

Multitasking out of the box thinker with a positive attitude, able to listen and being patient

**Customer Relationship & Satisfaction:**

Engaged Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries

Proactive approach towards daily operations and proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters, ex- and internal.

Problem solving skills as well as negotiating skills are necessary to succeed

Able to drive Escalations by taking decisions and thinking in solutions

Customer focus with continues improvement mindset

**Key Experience & Skills:**

Good communication skills, verbal and non-verbal

Very good level of English and Italian (both written and spoken),

Customer-oriented, independent work

Success-oriented, open-minded, organized, resilient even in stressful situations

Team player and confident single performer

Willingness in an international team work

Customer Care Experience Minimum 3 years

Technical interest and understanding

Very good SAP experience is a must

Good time management and ability to priorities tasks

Pro-active and responsive to customer (internal and external) requirements

****Competencies****

Values: Integrity, Accountability,Teamwork, Innovation Location: KRAKOW, MA, PL, 30-552

City: KRAKOW State: MA Country/Region: PL Travel: None Requisition ID: 82599 Alternative Locations: Function: Customer Service

**Job Segment:** Customer Service Representative, ERP, SAP, Network, Customer Service, Technology

Job Tags

Similar Jobs

Finn Partners

B2B Copywriter Job at Finn Partners

 ...Job Description Job Description B2B Copywriter Come Join FINN Partners, a leading firm in the digital marketing space, dedicated...  ...in the office on Tuesdays and Thursdaysif you want. Were a remote workplace (with optional in-office days). We have US offices in... 

Belle Tire

Loader/Unloader Job at Belle Tire

 ...warehouse experience? Are you energized by outdoor labor under minimal supervision? We have an exciting opportunity as a Loader / Unloader at Belle Tire, which could allow for growth potential into our distribution team. You would start at $16 per hour and we offer great... 

Fud

Freelance Writer or Blogger Job at Fud

 ...We are a growing start-up company looking for a Freelance Writer or Blogger to join our community. As a Freelance Writer or Blogger, you will be responsible for a variety of tasks to help our community, including researching, sharing, and mentoring other freelance writers... 

Square Inc.

Principal Product Designer, UI Design Systems Job at Square Inc.

 ...sellers stymied by disparate, outmoded products and tools that wouldnt work together....  ...Job Description As a Principal Product Designer on the UI Systems team at Square, you will...  ...socializing a design system across an internal organization. You care about partnering... 

The Curare Group

Amazing Montana Opportunity - Visa Sponsorship Available Job at The Curare Group

 ...schedule with option for 4 day work week or 7on/7off ~ Stand alone, financially stable, not-for-profit health system ~ Visa sponsorship available with many years of immigration success ~8 weeks paid time off - 6 weeks PTO and 2 weeks CME ~ Competitive...