Job Description

** Customer Service Representative with Italian/Spanish**

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. ****Job Overview****

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. ****What your background should look like:****

**Extraordinary Customer Experience and Customer touch point:**

On-going efforts to drive seamless customer interaction by interacting efficiently and professionally towards internal and external Customers.

A Passionate team player with Customer Focus and organizational agility, who can work under pressure and is eager to learn.

Multitasking out of the box thinker with a positive attitude, able to listen and being patient

**Customer Relationship & Satisfaction:**

Engaged Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries

Proactive approach towards daily operations and proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters, ex- and internal.

Problem solving skills as well as negotiating skills are necessary to succeed

Able to drive Escalations by taking decisions and thinking in solutions

Customer focus with continues improvement mindset

**Key Experience & Skills:**

Good communication skills, verbal and non-verbal

Very good level of English and Italian (both written and spoken),

Customer-oriented, independent work

Success-oriented, open-minded, organized, resilient even in stressful situations

Team player and confident single performer

Willingness in an international team work

Customer Care Experience Minimum 3 years

Technical interest and understanding

Very good SAP experience is a must

Good time management and ability to priorities tasks

Pro-active and responsive to customer (internal and external) requirements

****Competencies****

Values: Integrity, Accountability,Teamwork, Innovation Location: KRAKOW, MA, PL, 30-552

City: KRAKOW State: MA Country/Region: PL Travel: None Requisition ID: 82599 Alternative Locations: Function: Customer Service

**Job Segment:** Customer Service Representative, ERP, SAP, Network, Customer Service, Technology

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