Job Description
Description:
General Responsibilities:
The role of the International Services Interpreter is to provide the highest level of interpretation and translation services to passengers, the public, employees and federal agents within International Complex. The International Services Interpreter will assist federal agents during routine inspection of international passengers. International Services Interpreters are also available to explain Federal Inspection procedures to international passengers and assist them with their travel documents. Translation/interpretation of correspondence, signs and literature pertaining to the airport and passenger information is also required. More in-depth translation and assistance may be necessary for complex deportation or prosecution cases conducted by U.S. Immigration and Customs Enforcement agents. International Services Interpreters encourage maximum utilization of the Federal Inspection area by creating a dependable and efficient communication system catering to passengers, airport tenants and federal agents. International Services Interpreters staff the Passenger Information Counters in the International Complex delivering excellent customer service to all members of the travelling public. More specifically, duties may include operating a public address system, answering telephones, responding to passenger inquiries regarding domestic and international flights, airport facilities, ground transportation, hotels and local attractions.
Major Responsibilities and Functions:
Physical Effort:
Majority of time will be walking the Arrivals and Departures levels assisting airline and airport employees, federal agents and passengers with information regarding the Federal Inspection process, arriving and departing flights and tourist information. Ensure that pedestrian traffic is moving and unobstructed. Walking and standing for an extended period of time is required throughout the course of daily activities. May be required to work on a computer, in addition to doing paperwork.
Mental Effort:
Position involves sensitive encounters with passengers, airline employees and federal agents and requires a sense of responsibility to provide the most accurate interpretation services and information. Required to explain complex federal laws and procedures to international passengers. Translate difficult deportation and prosecution cases under time sensitive conditions. Stress associated with responding to/solving problems with the travelling public. Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanor under all conditions. It also requires a genuine willingness to assist persons with a wide range of requests and needs, including individuals with disabilities.
Requirements:Qualifications:
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