Job Description

Job Title: Call Center Customer Service Assistant

Location: Philadelphia, PA

Company: Alphabe Insight

Job Type: Full-Time
Job Overview:

We are seeking a motivated and friendly Call Center Customer Service Assistant to join our dynamic team. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to handle inquiries and resolve issues efficiently. You will play a crucial role in ensuring customer satisfaction and enhancing the overall customer experience.
Key Responsibilities:

• Answer incoming calls and respond to customer inquiries regarding products and services.
• Provide accurate, valid, and complete information to customers using the right methods and tools.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints.
• Collaborate with team members and other departments to enhance customer service processes.
• Meet personal/team sales targets and call handling quotas.
• Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computer systems and CRM software.
• Ability to handle stressful situations and remain calm under pressure.

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Job Tags

Full time,

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