Job Description

Job Description

Job Description

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

Who are you?

You have a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

Who are we?

City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

Why us?

Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.

Position Summary

The barista crafts, prepares, and serves beverages such as coffee and tea per company recipe, and is responsible for taking customer orders and payments. They will prepare and serve freshly roasted, expertly prepared, premium coffee with unsurpassed hospitality in a welcoming environment. The barista is responsible for delivering consistently exceptional experience to City Winery guests. This role will also actively support in various other spaces of the building for the collective success of the location.

  Minimum Qualifications

• Minimum 1 year barista experience and/or relevant equivalent experience.
• Interest in coffee origins, roasts, and brew methods a plus.
• Latte art skills a plus.
• Strong work ethic, team player, and exceptional guest service skills.
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit.
• Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment.
• Aptitude to resolve problems.
• Ability to execute professional guest service experience.
• Ability to handle all guests with composure and hospitality.
• Polished presentation.
• Ability to take direction from others.
• Ability to work both independently and in a team environment.
• Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds.

Overview of Responsibilities

• Prepare and serve consistent, high-quality drinks to meet the company and recipe standards, while delivering exceptional guest service.
• Prepare beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• Perform opening and closing duties as necessary to ensure coffee area is well-maintained and prepared for a smooth shift.
• Replenish and restock the coffee area and all supplies as needed.
• Maintain high levels of cleanliness, safety, and organization of work areas, adhering to sanitation/health regulations and company policy.
• Provide positive guest experience including greeting, conversing with, and thanking departing guests.
• Interact with guests, take orders, serve food and beverage, handle transactions, and support guest service needs from beginning to end.
• Upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote the City Winery brand.
• Assess guest needs and preferences, provide recommendations to upsell.
• Follow all health and safety regulations.
• Handle payment transactions and maintain accurate cash drawer.
• Adhere to and abide by cash handling procedures as per Company standards.
• Maintain a working knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant.
• Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information to guests.
• Communicate with management or coworkers on inventory and maintenance issues.
• Attend trainings, tastings, meetings, as needed.
• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
• Perform basic barback duties to assist bartenders during peak times and assist in some prep work.
• Other duties, tasks, projects as per business need.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.

Job Tags

Holiday work, Flexible hours, Shift work, Night shift,

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