Job Description

• High Potential Earnings!
• Health, Dental and Vision plans
• 401(k) plan
• Paid Vacation
• Professional, fast paced, fun and friendly work environment.

• Oversee the service / parts departments, technicians, service advisor/parts staff.
• Motivate, train, develop, and reward employees.
• Forecast sales, gross profits, and expenses.
• Observe, encourage, and inspire advisors to secure customer loyalty.
• Attend manager meetings and conduct weekly service dept. meetings.
• Maintain an at / or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction.
• Train all advisors, technicians and counterpersons on dealership procedures.
• Manage technician productivity, work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner.
• Interact with outside vendors and other dealership management.
• Develop and execute effective customer relations policies to ensure
  excellent CSI.

• At least 3-5 years' experience of Automotive Service Management
• Service Technician experience and/or good technical aptitude
• Broad knowledge of new vehicle technologies and mechanical operations
• Excellent customer service skills
• Must be able to manage, motivate and develop a team
• Ability to be analytical, problem solve and multi-task
• Self-motivated, enthusiastic presence in a team environment
• Strong written and communication skills
• Experience with CDK or other automotive software
• Working knowledge of Microsoft Office
• Consistent and stable work history
• Valid driver's license and clean driving record
• Professional appearance and work ethic
• Minimum high school diploma or GED equivalent required
• Please upload your resume
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

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